Process Rules

11. Service Handling Times

All times start only after full payment is received and all needed papers are given by the client.

22. How the Process Works

1. 1

   Choose Your Package & Pay

   Pick the package that fits your needs and finish payment. The service will not start until full payment is confirmed.

2. 2

   Send Your Information

   You will be guided through a shared form. Needed papers usually include:

   • CNIC copy
   • Salary certificate or job letter
   • Bank statements
   • Tax challans / withholding tax certificates
   • Business income details (if it applies)
   • Wealth list details (assets & liabilities)
   • Any other papers linked to your tax situation
3. 3

   Query Resolution

   Our tax team may ask questions for missing or unclear information. The client must reply quickly. The handling clock stops until all questions are answered.

4. 4

   Paper Preparation

   Our team prepares the income tax paper based on the papers you sent. For the Premium Consultant package, this step comes after the meeting.

5. 5

   Review & Confirmation

   Where needed, the client checks and confirms paper details before final sending. Once approved, responsibility for the sent information rests with the client.

6. 6

   Sending to FBR

   The finished paper is sent to the FBR portal. Sending confirmation and acknowledgement are shared with the client when done.

33. Consultation Process (Premium Package Only)

• A Zoom or in-person meeting is set after payment is confirmed and basic information is received.
• The client must join the scheduled appointment on time.
• Rescheduling needs at least 24 hours’ prior notice.
• Missed appointments without notice may be treated as completed or may attract rescheduling charges.
• A senior consultant personally guides the client; the internal team helps with papers and sending under supervision.

44. Information Submission Rules

The correctness and completeness of sent information is the client’s sole responsibility. JusticeFiler prepares and sends papers strictly based on information given.

• Incomplete, incorrect or delayed information will pause or extend the handling time.
• The client must stay reachable via registered phone, WhatsApp, email or the JusticeFiler portal throughout the process.
• Sending false or misleading information may result in wrong filing, FBR letters, extra costs or legal problems for which JusticeFiler holds no liability.

55. Revisions & Corrections Rules

• Error by JusticeFiler: Fixed at no extra charge.
• Error by Client: Corrections due to incomplete, incorrect, hidden or late client information may attract extra charges and handling time.

66. Refund Rules

• Service fees are non-refundable once work has begun or the case has been assigned.
• Essential package: No refund once the filing process has started.
• Priority package: No refund once the case has been assigned to the team.
• Premium Consultant package: No refund once the consultation is scheduled, conducted or work has started.
• Delays caused by incomplete papers, late client reply, FBR portal downtime or third-party issues do not qualify for a refund.

77. FBR Portal & Third-Party Delays

JusticeFiler is not responsible for delays caused by:

• FBR portal downtime, system errors or maintenance
• Government holidays or public announcements
• Internet or banking infrastructure issues
• Any other third-party platform or regulatory body delay

88. What Is Not Included Across All Packages

Unless separately agreed and charged, the following are not included in any standard package:

• FBR letter reply or audit support
• Tax refund follow-up
• Wealth matching
• Bookkeeping or accounting cleanup
• Sales tax or company tax paper
• Prior-year paper correction
• Legal representation or court matters
• SECP or business registration matters
• Business restructuring or financial advisory

99. Confidentiality

All client information is kept strictly private and used only for tax paper, compliance and related services. We do not share client data with third parties except where the law requires it.

1010. Right to Refuse or Stop Service

JusticeFiler reserves the right to refuse, hold or stop any case if:

• The client gives false or misleading information
• Needed papers are withheld despite follow-up
• The client asks for illegal or non-compliant tax treatment
• The client is unresponsive for an unreasonable period
• There is misconduct or abusive behaviour toward JusticeFiler staff

1111. Service Completion

A service is considered complete when:

• The income tax paper has been prepared and successfully sent to FBR, or
• The client has failed to give needed information despite repeated follow-up by our team.